EU Customer
I didn't receive a rose with my outdoor watering can.
Congratulations on your new outdoor watering can! We hope you're excited to bring some greenery into your life. We want to ensure that you fully enjoy every aspect of your purchase, and that includes finding the delightful surprise that comes with it ...
I've received an incorrect product
We sincerely apologise for any inconvenience caused due to the receipt of an incorrect item in your recent order. We understand the importance of receiving the right products promptly, and we are committed to resolving this matter for you as quickly ...
How do I track my order?
We understand that keeping track of your orders is important to you. That's why we've implemented a seamless tracking system to provide you with real-time updates on your purchases. This step-by-step guide will help you navigate through the tracking ...
I want to cancel my order.
We ask that you notify us promptly with your request. Please note that we are not always able to cancel orders. To request an order cancellation; please send an email to general@haws.co.uk within 1 hour of placing your order.: Please use the ...
My product was damaged when I opened the box
Please follow instructions in I want to return some, or all of my order
I want to return some, or all of my order
In order to return an item, please print out and fill in the attached customer return form. Please include this in your package and return your item to: HAWS Customer Returns EMO-LOG GmbH Kesslerweg 10 48155 Münster Deutschland Customers have up to ...