At Haws, we stand behind the quality and durability of our watering cans. To ensure your satisfaction and peace of mind, we offer a Haws For Life five-year guarantee on our Cradley Deluxe and all indoor metal watering cans. This guarantee reflects our commitment to providing you with reliable and long-lasting gardening tools. In this article, we will outline the details of our guarantee and guide you through the process of making a claim, should the need arise.
Understanding the Haws For Life Five-Year Guarantee:
Coverage Period:
Our five-year guarantee covers your plastic watering can from the date of purchase. This period is a testament to the confidence we have in the durability and performance of our products.
What's Covered:
The guarantee covers defects in materials and workmanship. This includes issues such as cracks, leaks, or any other manufacturing defects that may compromise the functionality of the watering can.
Exclusions:
Normal wear and tear, accidental damage, misuse, and improper care are not covered by the guarantee. It's essential to follow the care and usage instructions provided with your watering can to maintain its longevity.
Making a Claim:
Retain Proof of Purchase:
Keep your original receipt or proof of purchase in a safe place. This document is necessary when making a claim and validates your eligibility for the guarantee.
In the unlikely event that you encounter an issue covered by the guarantee, reach out to our customer service team. You can find our contact information on our website or packaging.
Provide Details:
When contacting customer service, be prepared to provide details about the issue, along with clear pictures or videos if possible. This information will help expedite the claims process.
Receive Instructions:
Our customer service team will guide you through the next steps, which may include sending the product back for inspection or providing additional documentation.
Resolution:
Once we've reviewed your claim and confirmed that it falls within the Haws For Life guarantee, we will work towards a resolution. This may involve a replacement, repair, or refund, depending on the nature of the issue.
We believe in the quality of our plastic watering cans, and our five-year guarantee is a testament to that belief. We are dedicated to ensuring your satisfaction and providing support in the rare event of a manufacturing defect. Feel free to enjoy your gardening experience with confidence, knowing that we've got you covered.