I've received an incorrect product

I've received an incorrect product

We sincerely apologise for any inconvenience caused due to the receipt of an incorrect item in your recent order. We understand the importance of receiving the right products promptly, and we are committed to resolving this matter for you as quickly as possible.

How to Report an Incorrect Item:

Email our Customer Services Team: Please send use our contact form or send an email to general@haws.co.uk within 7 days of receiving the order. In your email, include the following information

  • Order Number (#XXXXHAWS)
  • Description of the Incorrect Item Received
  • Clear Photos of the Incorrect Item (if possible)

Subject Line: Use the subject line "Incorrect Item - [Your Order Number]" to help us identify and prioritize your request.

Our Commitment to Resolution:

Upon receiving your email, our dedicated Customer Services Team will promptly review your case and respond within 2 business days.

Return and Replacement Process:

If the incorrect item needs to be returned, we will arrange for a hassle-free collection at a time convenient for you. Please ensure that the item is securely packaged for the return.

Once the incorrect item is received and inspected, we will dispatch the correct item immediately. You will be provided with a tracking number for the replacement shipment.

Contact Information:

If you have any further questions or concerns, please do not hesitate to contact our Customer Services Team at general@haws.co.uk or 0121 420 2494