We understand that sometimes, despite the best efforts, there might be challenges with your delivery. If you've already checked your tracking number and find yourself in need of assistance, rest assured, we're here to help. Here's a guide on what to do if you require support with your delivery:
You've taken the first step by checking your tracking number, and we appreciate your diligence. If you've gathered all the information but still have concerns or queries, our customer support team is ready to assist you.
Use our contact form or drop us an email at general@haws.co.uk, detailing your issue and including your order number (#XXXXHAWS). Our support team will get back to you as quickly as possible.
If you prefer speaking to someone directly, give our customer support team a call 01214202494. Our friendly team is here to help 8am-4pm Monday - Thursday.
When reaching out for support, providing specific details can speed up the resolution process. Include the following information:
If your order is taking longer than expected, our team can investigate and provide updates on the status.
In the rare event of missing items, we'll work swiftly to rectify the situation and ensure you receive what you ordered.
If there are address-related problems, let us know, and we'll assist in rerouting or resolving any delivery challenges.
Our commitment to customer satisfaction is paramount. We understand the importance of your order, and we'll do everything in our power to address your concerns and make your experience with us a positive one.
Remember, we're here for you every step of the way. Don't hesitate to contact us, and we'll work together to ensure your order reaches you seamlessly.